CUSTOMER CARE

Cases of improper use are indicated in the general warranty and will not be covered by the guarantee. The incorrect use of our products will annul our 2 years warranty and the money-back guarantee too.

Yes, if the bag has been ruined within 2 years from the purchase date and due to manufacturing defects. You should initiate your complaint HERE. An officer will verify if the difect is due to a manufacturing problem or to your neglect.

Unfortunately it is not our responsibility. We recommend you to contact the luggage department for a refund. You can be reimbursed showing your purchase invoice because of airport negligence. The law permits it.

Each Evatek is equipped with a basic screws set. The incorrect use of our products will annul our 2 years warranty and the money-back guarantee too.

You can purchase single spare parts on our shop online (accessories section).

You can try a new bag for 10 days, before deciding to send it to our headquartes in ITALY or USA at your expenses. Packaging and shipment costs will be paid by the costumer. You will only need to initiate a Ticket HERE to start the return procedure.

No, we are not able to realize exchanges or to purchase an old product and give you a new one at the moment.

If the products you have ordered are alredy in stock, they will be delivered within 2-3 working days (if the payment has been regularly realized). Shipment times change according to the country: 2-6 days to CEE Countries or a maximum of 12 days to Extra CEE Countries. If the products you have ordered are not in stock, we will refund our costumer within 24 hours.

No. You will only be refund if you have selected ENSURED SHIPPING while purchasing. You only need to initiate a Ticket HERE to start a LOST PACKAGE procedure.

No, we only use couriers that deliver door-to-door at the moment and they need a signature.

We always recommend our ensured shipping, for CEE shipments too. In this way, you will be 100% refund in case of theft or loss. Center and South America, India, Philippines, Thailand and Africa are the most endangered shipments.

HcT products that can be purchased in the Europe and World shop are shipped from Italy. There are no Customs fees if you purchase them inside CEE Countries. https://europa.eu/european-union/about-eu/countries_en
. If you purchase our products outside a CEE Country, Customs fees of the Country of destination will be applied. You will find further information on our website. Products of USA shop are available only for USA citizens. Products of Israel shop are available only for Israeli citizens.

We are currently working to expand our retailers, but our main market is Internet with our online shop. Give a look to the Retailer section and don’t get worried if you don’t find any shop near you, you could easily see an HcT bag in around your city, at festivals or handpan concerts.

No, orders can be placed only using our online shop. Orders that have been placed using social networks or e-mail are not valid. If you don’t know the name of the instrument you have, go to FOAM LABS section to discover which bag is suitable for your instrument.

Absolutely not, we hate companies that send pushy e-mails every week too. Our newsletters will be used only for important updates or new products launches (maximum 5 per year).

No, even if they are the safest bags for handpan transportation, it is impossible to predict the incorrect use of the final user. Rare cases of verified problems had always been caused by negligence during storage or loading and unloading phases (especially at the airports).

Yes, they are absolutely real and have been realized using excellent instruments which are 100% verified. Only this way we can evaluate the level of protection of our bags.

Today handpans are rare instruments, especially for people who work at the airport and it’s not easy to explain how fragile these instruments are. HcT commits itself to ensure the maximum level of protection with his bags. This link will be helpful to travel safely around the world with our bags: https://masterthehandpan.teachable.com/blog/1174096/everything-you-need-to-know-about-flying-with-your-handpan

You can help us sharing a photo of your experience with our products on INSTAGRAM, using the hashtags #hardcasetechnologies, #evatek, #hct or writing feedback on our Facebook page HardcaseTechnologies.

Sometimes yes, but we don’t give important discounts very often. Our products have alredy a special price, thanks to our sales policy and to the attention we pay to our community.

Sure, we work together with several shops alla round the world. You only need to initiate a Ticket HERE describing who you are and your basic information. We will get in contact with you within 24-48 hours.

You can use it if your CEE VAT is authorised to foreign purchases. Verify your VIES VAT number validation: http://ec.europa.eu/taxation_customs/vies/?locale=en. To authorise this purchase you have to pay a fee for INTRASAT documentation management. The cost changes in percentage according to the total price (including shipment costs) and will be applied when purchasing.

No, keep our bags out of reach of children under 36 months. Even if our bags are sufe and verified before shipping, there are demountable parts that can be easily ingested by children.

Obviously not. Each batch is verified to avoid the use of banned substances in CEE and USA. Production and quality control are always verified to avoid every kind of problem. Allergic reactions may occur in case of hypersensitivity to plastic materials, glues, PO foam and polyester fabrics. In case of allergic reactions contact your doctor, describing the composition of the product you purchased. HcT is not responsible for problems arising from allergic reactions. Find out about allergies and materials we use before purchasing our products.

You can see different styles of the artists who work with Hardcase Technologies by clicking HERE. 1) Find your style and get in contact with the artist to decide design and price of the painting. 2) Visit our SHOP and purchase the bag, considering the painting you have chosen. 3) Tick Evatek Design square Before shipping the bag you have to realize the payment of the painting. Impelmentation times differs depending on painters.

No, considering our influence on the market and our loyal moral line, we only rely on the development and the selling of accessories, bags and protection for handpans. But we are able to recommend you the best sellers. Initiate a Ticket HERE and write your request. We will get in touch with you within 24-48 hours.